TERMS OF 
SERVICE

SECTION 1 - USE OF THE ONLINE STORE

 

By accepting these terms you confirm that you are at least 18 years old, or that you have permission from a parent or guardian to use this site.

 

You may not use our products for any unlawful purpose, and you may not break any law that applies to you while using our service. You may not transmit worms, viruses or any code of a destructive nature. A breach of any of these terms ends your right to use the service immediately.

 

 

SECTION 2 - GENERAL CONDITIONS

 

We may refuse service to anyone, at any time, for any lawful reason.

 

You understand that content you submit, excluding payment card details, may be transferred unencrypted and may pass across various networks. Payment card details are always encrypted during transfer.

 

You agree not to reproduce, copy, sell or resell any part of the service or the website without written permission from us.

 

The headings in this agreement are there for convenience and do not limit or affect the terms themselves.

 

 

SECTION 3 - ACCURACY OF INFORMATION ON THIS SITE

 

We do our best to keep the information on this site correct and up to date, but we are not liable if something on the site turns out to be inaccurate, incomplete or out of date. The material here is provided for general information and should not be relied on as the only basis for a decision.

 

This site may contain older information. Older information is not necessarily current and is provided for reference only. We may change the content of this site at any time, but we are under no obligation to update it.

 

 

SECTION 4 - PRODUCTS

 

Our products are sold online only. Stock is limited and availability can change without notice.

 

We make every effort to display our products accurately, including images and descriptions. We cannot guarantee that the colours shown on your screen match the product exactly, since screens differ.

 

We may limit the sale of our products to any person, region or country, and we may limit the quantities we offer. Product descriptions and prices can change at any time without notice. We may discontinue any product at any time.

 

 

SECTION 5 - PRICES AND PAYMENT

 

All prices on our website are shown in euros and are the final price you pay for the goods. Any shipping cost is shown separately at checkout before you confirm your order.

 

Your order is dispatched from within the European Union, so no customs duties or import charges apply to your delivery.

 

Prices can change without notice. The price that applies to your order is the price shown at the moment you complete the order.

 

Payment is made through the payment methods offered at checkout. We only start processing an order once payment has been received.

 

If a product is listed at an obviously incorrect price because of a typing or system error, we are not obliged to deliver at that price. In that case we will contact you and you may confirm the order at the correct price or cancel it for a full refund.

 

 

SECTION 6 - ORDERS AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order. We may limit or cancel quantities bought per person, per household or per order. These limits may apply to orders placed under the same customer account, the same payment card, or the same billing or delivery address.

 

If we change or cancel an order, we will try to contact you using the email address or phone number you gave when ordering.

 

You agree to provide current, complete and accurate purchase and account information for every order, and to keep that information up to date so we can complete your order and contact you if needed.

 

An agreement between you and Catqwea comes into effect once we have confirmed your order by email.

 

 

SECTION 7 - SHIPPING AND DELIVERY

 

We deliver to addresses in the Netherlands only. We do not ship to any other country.

 

Our products are dispatched from our suppliers and warehouses in Germany and France, both within the European Union.

 

Two shipping options are available at checkout:

 

Free shipping. No shipping cost. Estimated delivery within 4 to 5 business days.

 

Insured express shipping. 4.95 euro. Estimated delivery within 2 to 3 business days.

 

Insured express shipping means your parcel is covered against loss or damage while it is in transit. If a parcel sent this way is lost or arrives damaged, contact us and we will put it right.

 

Delivery times are counted in business days from the moment your order is dispatched, not from the moment it is placed. They are estimates and not guaranteed dates. Delays caused by the carrier, by weather, by public holidays or by other circumstances outside our control do not entitle you to compensation, although you keep all rights available to you under Dutch consumer law.

 

The risk of loss or damage passes to you once the goods have been delivered to the address you provided.

 

If your order has not arrived within 30 days of your order confirmation and we have not agreed a different delivery period with you, you may cancel the order and receive a full refund.

 

 

SECTION 8 - RIGHT OF WITHDRAWAL AND RETURNS

 

As a consumer in the Netherlands you have a legal right of withdrawal. You may cancel your purchase within 14 days of receiving the goods, without giving a reason.

 

To use this right, tell us within those 14 days by email at info@catqwea.com. After that you have a further 14 days to return the goods to us.

 

During the withdrawal period you may inspect and handle the goods as you would in a shop. If you handle them beyond what is needed to establish their nature and function, we may reduce your refund to reflect the loss in value.

 

We refund the full amount you paid, including standard delivery costs, within 14 days of receiving the returned goods or proof that they have been sent. Return shipping costs are for your account unless we state otherwise or the goods are faulty.

 

Some products are excluded from the right of withdrawal by law, including sealed goods that are not suitable for return for reasons of hygiene once the seal has been broken, and goods made to your specification. Where this applies, it is stated on the product page.

 

Full details are set out on our returns page.

 

 

SECTION 9 - LEGAL GUARANTEE

 

Under Dutch law, the goods we deliver must be what you can reasonably expect from them. If a product is faulty or does not match its description, contact us at info@catqwea.com with your order number and a description of the problem, and we will arrange a repair, a replacement or a refund.

 

This legal guarantee applies alongside any manufacturer warranty and never limits your rights under Dutch consumer law.

 

 

SECTION 10 - OPTIONAL THIRD PARTY TOOLS

 

We may give you access to tools from third parties over which we have no control.

 

You acknowledge that we provide access to such tools as they are and as available, without warranties or conditions of any kind. We accept no liability arising from your use of optional third party tools. Any use of them is at your own risk, and you should read the terms of the provider that supplies them.

 

We may also offer new services and features through the website in future. These are also subject to these Terms of Service.

 

 

SECTION 11 - LINKS TO THIRD PARTY SITES

 

Some content, products and services available through our site may include material from third parties.

 

Links on this site may take you to websites that are not connected to us. We are not responsible for reviewing or assessing the content of those sites and we give no warranty for third party materials, products or services.

 

We are not liable for any harm related to the purchase or use of goods, services or content bought through a third party website. Read the policies of that third party before you enter into any transaction. Questions or complaints about third party products should go to the third party.

 

 

SECTION 12 - COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If you send us creative ideas, suggestions, proposals or other material, whether at our request or not, you agree that we may use, edit, copy, publish, translate and distribute that material in any medium, at any time and without restriction.

 

We are not obliged to keep any comments confidential, to pay compensation for them, or to respond to them.

 

We may, but are not required to, monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that breaches these terms or the intellectual property of any party.

 

You agree that your comments will not infringe the rights of any third party, will not contain unlawful, abusive or obscene material, and will not contain viruses or other malware. You may not use a false email address or pretend to be someone you are not. You are solely responsible for the comments you make and their accuracy. We accept no responsibility for comments posted by you or by any third party.

 

 

SECTION 13 - PERSONAL DATA

 

Any personal data you submit through the store is handled in line with our privacy policy. We process your data to fulfil your order, provide customer service and meet our legal obligations, and we do not sell it to third parties.

 

 

SECTION 14 - ERRORS AND OMISSIONS

 

Occasionally there may be information on our site that contains typing errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times or availability.

 

We may correct any error, inaccuracy or omission, and may change or update information or cancel orders if any information on the site is inaccurate, at any time and without prior notice, including after you have placed your order. Where an order is cancelled for this reason, you receive a full refund.

 

We are under no obligation to update information on the site except where the law requires it.

 

 

SECTION 15 - PROHIBITED USES

 

In addition to the prohibitions set out elsewhere in these terms, you may not use the site or its content: for any unlawful purpose; to ask others to take part in unlawful acts; to break any international, national, provincial or local law or regulation; to infringe our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, intimidate or discriminate on any ground; to submit false or misleading information; to upload or transmit viruses or any malicious code that affects the operation of the service or any related website; to collect or track the personal information of others; to spam, phish, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or bypass the security features of the service or any related website.

 

We may end your use of the service or any related website if you breach any of these prohibitions.

 

 

SECTION 16 - DISCLAIMER AND LIMITATION OF LIABILITY

 

We do not guarantee that your use of our service will be uninterrupted, timely, secure or free of errors, or that the results obtained from using the service will be accurate or reliable.

 

You agree that we may remove the service for indefinite periods or cancel it at any time without notice to you.

 

Your use of the service is at your own risk. The service and all products delivered through it are provided as they are and as available, except where we have expressly stated otherwise.

 

Catqwea, its owner, employees, suppliers and service providers are not liable for any indirect, incidental or consequential damage of any kind, including loss of profit, loss of income, loss of savings or loss of data, arising from your use of the service or of any product purchased through it.

 

Nothing in this section limits our liability for intent or deliberate recklessness on our part, for death or personal injury, or for any liability that cannot be excluded under Dutch law. Your statutory rights as a consumer are never affected by these terms.

 

 

SECTION 17 - INDEMNIFICATION

 

You agree to indemnify and hold harmless Catqwea, its owner, suppliers, service providers and employees against any claim or demand, including reasonable legal fees, made by a third party as a result of your breach of these Terms of Service, of any document incorporated by reference, of any law, or of the rights of a third party.

 

 

SECTION 18 - SEVERABILITY

 

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable part will be treated as separated from these terms. This does not affect the validity of the remaining provisions.

 

 

SECTION 19 - TERMINATION

 

Obligations and liabilities incurred before the date of termination survive the end of this agreement for all purposes.

 

These Terms of Service remain in force until terminated by you or by us. You may end them at any time by telling us that you no longer wish to use our services, or by ceasing to use the site.

 

If we consider that you have failed to comply with any part of these terms, we may end this agreement at any time without notice. You remain liable for all amounts due up to and including the date of termination, and we may refuse you access to our services.

 

 

SECTION 20 - ENTIRE AGREEMENT

 

If we do not exercise or enforce any right or provision of these Terms of Service, that does not mean we waive that right or provision.

 

These Terms of Service, together with any policies published by us on this site, form the entire agreement between you and us regarding your use of the service, and replace any earlier agreements, communications and proposals, whether spoken or written.

 

Any ambiguity in the interpretation of these terms will not be read against us as the drafting party.

 

 

SECTION 21 - GOVERNING LAW AND DISPUTES

 

These Terms of Service, and any separate agreements under which we provide services to you, are governed by the law of the Netherlands.

 

If you have a complaint, contact us first at info@catqwea.com. We aim to respond within one working day and to resolve complaints within 14 days. If we need more time, we will tell you.

 

If we cannot resolve a complaint together, you may submit it to the European Online Dispute Resolution platform at ec.europa.eu/odr. Disputes may also be brought before the competent Dutch court.

 

Nothing here removes your right to bring a claim in the courts of your country of residence where consumer law gives you that right.

 

 

SECTION 22 - CHANGES TO THESE TERMS

 

You can review the most current version of these Terms of Service on this page at any time.

 

We may update, change or replace any part of these terms by posting an updated version on our website. It is your responsibility to check this page from time to time. If you continue to use the site after changes have been posted, you accept those changes. Changes do not apply retroactively to orders already placed.

 

 

SECTION 23 - CONTACT INFORMATION

 

Questions about these Terms of Service can be sent to us.

 

Email: info@catqwea.com

Phone: +31685651064

Address: Kemphaanlaan 76, 1761XH Anna Paulowna, the Netherlands

Chamber of Commerce number: 98123602

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