Privacy Policy

INTRODUCTION

This privacy policy applies to all personal data we collect and use when you visit or use our website, place an order, contact us, or communicate with us through social media or any other channel. Personal data means any information that allows us to identify you, as described further below.

We handle your personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy law.

WHO WE ARE

Catqwea is the online store of a sole proprietorship registered in the Netherlands. We are the controller responsible for the processing of your personal data.

Registered name: SC verkoop
Chamber of Commerce number: 98123602
Address: Kemphaanlaan 76, 1761XH Anna Paulowna, the Netherlands
Email: info@catqwea.com
Phone: +31685651064

THE PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

Contact details. Your name, delivery address, billing address, email address and phone number.

Order information. The products you ordered, your order history, your delivery address, your payment method and the status of your payment.

Account and technical data. Login details if you create an account, your IP address, browser type, device information, approximate location, the pages you visit on our site and the length of your visit.

Communication data. Messages you send us by email, through a contact form or through social media, and our replies to them.

Marketing preferences. Whether you have given consent to receive our emails, and any preferences you have set.

Cookies and similar technologies. Information collected through cookies, as described in the cookies section below.

We do not knowingly collect data from children, and we do not collect special categories of personal data such as health information.

WHY WE USE YOUR DATA AND ON WHAT LEGAL BASIS

To process and deliver your order, handle payment, send order confirmations and provide customer service.
Legal basis: performance of a contract.

To send marketing emails and offers.
Legal basis: your consent.

To analyse how our website is used and to improve our shop and our service.
Legal basis: our legitimate interest in understanding and improving our own website.

To prevent fraud and keep our website and orders secure.
Legal basis: our legitimate interest in protecting our business and our customers.

To keep our administration and meet tax and accounting obligations.
Legal basis: compliance with a legal obligation.

Where we rely on legitimate interest, we have weighed that interest against your privacy rights and use only the data we reasonably need.

MARKETING

You only receive marketing emails from us if you have given your consent, for example by subscribing to our newsletter. Every marketing email contains an unsubscribe link, and you can also withdraw your consent at any time by emailing info@catqwea.com. Withdrawing consent does not affect emails about an order you have already placed, since those are needed to complete your purchase.

Our website uses cookies and similar technologies to make the site work, to remember what is in your basket, to analyse traffic and to measure the performance of our advertising.

Essential cookies are needed for the website and the checkout to function and are always active. Analytics and advertising cookies are only placed after you have given consent through our cookie banner. You can change or withdraw your cookie preferences at any time through the cookie settings on our site or through your browser settings.

HOW WE SHARE YOUR DATA

We do not sell your personal data. We share it only where it is necessary, with the following categories of recipients:

Payment providers, to process your payment securely. We do not store your full card details ourselves.

Suppliers, warehouses and carriers, to pick, pack and deliver your order to your address.

Service providers that support our shop, such as our website platform, hosting, email delivery and analytics.

Our accountant and, where required, the Dutch tax authorities.

Public authorities, where we are legally obliged to provide data.

Every party that processes personal data on our behalf does so under a data processing agreement that requires them to protect your data and to use it only for the purpose we have agreed.

TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Your order is handled within the European Union. Some of the service providers we use may store or process data outside the European Economic Area. Where that happens, we make sure your data remains protected through the standard contractual clauses approved by the European Commission or another lawful transfer mechanism.

HOW WE PROTECT YOUR DATA

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections across our website and checkout, restricted access to customer data, secure storage, and regular review of the tools and providers we use.

No system is completely secure, but we take security seriously and we will inform you and the supervisory authority without delay if a data breach affects your rights.

HOW LONG WE KEEP YOUR DATA

We keep your personal data only as long as necessary for the purposes described above, or as long as the law requires.

Order and payment records are kept for seven years, as required by Dutch tax law.
Account details are kept for as long as your account is active, and are deleted on request.
Customer service messages are kept for up to two years after our last contact.
Marketing consent is kept until you unsubscribe or withdraw it.
Cookie data is kept for the periods set out in our cookie settings.

YOUR RIGHTS

Under the GDPR you have the following rights:

The right of access, to receive a copy of the personal data we hold about you.
The right to rectification, to have incorrect or incomplete data corrected.
The right to erasure, to have your data deleted where we have no legal ground to keep it.
The right to restrict processing, to limit how we use your data.
The right to data portability, to receive your data in a common, machine readable format.
The right to object, to processing based on our legitimate interest, and to direct marketing at any time.
The right to withdraw consent, at any time, where our processing is based on consent.

To exercise any of these rights, email us at info@catqwea.com. We will respond within one month. We may ask you to confirm your identity first, so that we do not release data to the wrong person.

If you are not satisfied with how we handle your data or your request, you have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens, at autoriteitpersoonsgegevens.nl. We would appreciate the chance to resolve it with you first.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time, for example when we change the tools we use or when the law changes. The current version is always published on this page, with the date it was last updated at the top. Significant changes will be communicated on our website.

CONTACT

For any question about this privacy policy or about your personal data:

Email: info@catqwea.com
Phone: +31685651064
Address: Kemphaanlaan 76, 1761XH Anna Paulowna, the Netherlands