Shipping Policy

WHERE WE DELIVER

We deliver to addresses in the Netherlands only. We are not able to ship to any other country, and orders with a delivery address outside the Netherlands cannot be accepted.

Your order is dispatched from our suppliers and warehouses in Germany or France, both within the European Union. Because your parcel never leaves the EU, there are no customs charges and no import duties to pay on delivery.


PROCESSING YOUR ORDER

Orders are usually processed and handed to the carrier within 1 to 2 business days.

We process and ship on business days only, Monday to Friday, excluding public holidays. Orders placed during the weekend or on a holiday are processed on the next business day.

Once your parcel leaves the warehouse you receive a confirmation email with a track and trace link, so you can follow it to your door.

During busy periods such as sale events and holidays, processing can take a little longer. If we expect a delay on your order, we will tell you.


SHIPPING OPTIONS AND DELIVERY TIMES

Free shipping
Cost: free
Estimated delivery: 4 to 5 business days

Insured express shipping
Cost: 4.95 euro
Estimated delivery: 2 to 3 business days

Delivery times are counted in business days from the moment your order is dispatched, not from the moment you place it. Add the processing time above to work out when your parcel should arrive.

Delivery times are estimates and not guaranteed dates. Weather, public holidays, carrier delays and other circumstances outside our control can add a day or two.


WHAT INSURED EXPRESS SHIPPING GIVES YOU

Insured express shipping is faster and your parcel is covered against loss or damage while it is in transit. If a parcel sent this way goes missing or arrives damaged, contact us and we will resolve it for you.

The 4.95 euro service fee is charged once per order, not per item.


YOUR DELIVERY ADDRESS

Please check your address carefully before you complete your order. We can only change an address if your order has not yet been dispatched, so contact us quickly if you spot a mistake.

If a parcel comes back to us because the address was wrong or incomplete, or because it was never collected from a pick up point, we will contact you. Any cost for a second delivery attempt may be charged to you.

The risk of loss or damage passes to you once your order has been delivered to the address you gave us.


IF SOMETHING GOES WRONG

If your parcel arrives damaged, email info@catqwea.com within 7 days of delivery with your order number and clear photos of the damage and the packaging. We will look at it and come back to you with a solution.

If your track and trace has not moved for several days, or your parcel has not arrived within the estimated delivery time, get in touch and we will chase the carrier for you.

If your order has not arrived within 30 days of your order confirmation and we have not agreed a different delivery period with you, you may cancel the order and receive a full refund.


QUESTIONS

Email: info@catqwea.com
Phone: +31685651064

We aim to reply within one working day.